These Terms and Conditions (T&Cs) and Policies are subject to change and it is your responsibility to check the policy regularly for updates. All of below and any Project Specific Contracts form the Agreement between the Customer (“You”) and Glimpse Media. (“Glimpse Media”/”Us”/”Our”) (“the Agreement”). Glimpse Media is a trading name of Daniel Chesney Ltd.
Hosting and Domain Services
The following terms govern our agreement to provide services to you as the customer.
If you do not agree with these terms, then Glimpse Media will not be able to provide you with any services.
If you sign a contact with Us, then you agree to be bound by the terms within your project contract, and the following terms.
General Terms and Conditions
Terms and Conditions (T&Cs).
These General T&Cs, along with your Project Specific T&Cs, our Privacy Policy and our Acceptable Use Policy are an agreement between You and Us.
If any of the General T&Cs are inconsistent with any Project Specific T&Cs, then the Project Specific T&Cs take precedence.
By agreeing to allow Glimpse Media to provide you with our services, you agree that you are capable of entering into a binding contract, or are acting with permissions of a person and/or organisation, and using the payment details of that person, and that they agree to also be bound to our T&Cs. You also agree to comply to all applicable laws and regulations.
We reserve the right to amend, modify or alters these T&Cs without the prior consent of you.
Age
You certify by signing our Contract(s) and by acquiring our services that You are over the age of 18 years of age.
1. Commencement of this Agreement
1.1. This Agreement will only commence when You sign the contract provided to You by Us in relation to a project.
1.2. The information You provide to Us must be complete, and accurate at all times. We reserve the right to suspend access to any account, or services we provide, if we believe any information you have provided is inaccurate.
2. Supply of Services
2.1 We agree to supply the Services to You in accordance with the terms set out in this Agreement.
2.2. We will use reasonable endeavours to supply the Services to You as soon as reasonably practical, and in the event that we become aware of any delay, we shall notify you.
2.3 We will not be liable to You if We fail to supply services within a specific timescale.
2.4. We reserve the right to improve, modify or change our Services provided to You and We will use reasonable endeavours to notify You as soon as it is reasonably practical to do so.
2.5. We will provide Services to you using industry best practice, and the utmost skill and care at all times, but this is subject to downtime caused by scheduled or emergency maintenance or repair either by Us or by Our hosting partner, Ionos.
2.6. We reserve the right to deactivate services including, but not limited to, individual features, applications, scripts, programmes and websites in the interests of technical progress, security, ensure continuity of our hosting to other clients and to Ourselves.
2.7. In the event that such changes result in changes to a core function of the Services We provide You, and no viable alternative is available, You will be entitled to a pro-rated refund on cancelation.
3. Duration and Renewal of Services
3.1. Unless otherwise agreed, our Services are provided for a minimum of 12 months unless cancelled in accordance with Clause 4.
3.2. In the event of a FREE domain (subject to availability) is included with the purchase of a new package with a 12 month minimum term contract, domains will renew at the regular price after 12 months.
4. Cancellation
4.1. You are entitled to cancel Web Hosting Services by contacting Us at least 1 working day before the renewal date of your Services.
4.2. You may cancel either by phone, by letter, or email. Cancellation requests by letter and email need to be received at least three working days before your renewal date. Cancellation requests will not be deemed to have been received and accepted until We have issued Our written confirmation to You.
4.3. If you have entered into this agreement as a consumer, you have the right to cancel you contract within 14 days from the date the contract is formed. For the avoidance of doubt, the contract is formed upon payment of our first invoice, thereby providing Us with permission to commence Your services/
4.4. We reserve the right to cancel Your Services at any time without reason by providing you with 30 days’ written notice.
5. Registration of Domain Name(s)
5.1 We use Ionos for registering Domain Names. For Their T&Cs, please visit: https://www.ionos.co.uk/terms-gtc/terms-and-conditions/
6. Refunds
6.1. All fees are payable in advance and are non-refundable.
6.2. If we choose to cancel the Services We provide to You for any reason, other than a breach of the terms of this Agreement by You, We will refund You on a pro rata basis.
7. Data
7.1 All data created or stored by You within our applications created for You, and our servers setup for You are Your property. We make no claim of any ownership of any content, including web server content or emails, or any other type of data contained within Your Server space or within any applications on servers We have setup.
7.2 You are responsible for ensuring you maintain adequate and up to date copies of Your data.
7.3 In the event of loss or damage to Your data arising out of Your actions, We will not provide You with access to any data stored by Us.
7.4 You shall indemnify Us and hold Us harmless against all damages, losses, and expenses arising out of a third party claim of intellectual property infringement in respect of Your content or data.
8. Liability
8.1 We shall not be liable for any loss or damage of any nature suffered by You arising out of, or in connection with, any breach of this Agreement by You or any act, misrepresentation, error, or omission made by You or on Your behalf.
8.2. We will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time or failure to make anticipated savings or liability You incur to any third party arising in any way in connection with this Agreement or otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss.
8.3. No matter how many claims are made and whatever the basis of such claims, our maximum aggregate liability to You under or in connection with this Agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this Agreement) whether such claim arises in contract or in tort shall not exceed a sum equal to the fees paid by You for the specific Services in relation to which Your claim arises during the 6 month period prior to such claim.
8.4.
Nothing in this Agreement shall operate to exclude or limit our liability for: 18.4.1 death or personal injury caused by our negligence;
- any breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982;
- fraud; or
- any other liability which cannot be excluded or limited under applicable law.
8.5.
Neither party shall be liable to the other under or in connection with this Agreement or any collateral contract for any:
- loss of revenue;
- loss of actual or anticipated profits;
- loss of contracts;
- loss of business;
- loss of opportunity;
- loss of goodwill;
- loss of reputation;
- loss of, damage to or corruption of data; or
- any indirect or consequential loss, however arising regardless of whether such loss or damage w as foreseeable or in our mutual contemplation and whether arising in or caused by breach of contract, tort, breach of statutory duty or otherwise.
Acceptable Use Policy
1. General
Glimpse Media reserves the right to cancel or suspend a customer’s access to any or all Services provided by Glimpse Media, where We decide the account has been inappropriately used. We reserve the right to refuse Services to anyone.
2. Customer obligations
2.1 We are an official partner of Ionos, and use Ionos for domain registration and hosting. Please refer to their terms and conditions at: https://www.ionos.co.uk/terms-gtc/terms-acceptable-policy/
3. Use of the Services
3.1 You will only make use of our Services for a legitimate and lawful purpose.
3.2. You will complete your own tests for computer viruses in accordance with best computing practice.
3.3. You will ensure your website complies at all times with the relevant laws and obligations in any territory for which You are situated or is accessible from.
3.4. We reserve the right to refuse to provide any or all of Our Services at any time at our discretion.
3.5. We do not allow content to be stored on our servers which contravenes either this Policy or the Policy of Ionos. We reserve the right to remove such content, suspend, and/or cancel the Services immediately if we consider that such content breaches this Policy, or could potentially breach the policy of Ionos.
3.6. You shall indemnify Us against all damages, losses, and expenses arising as a result of any action or claim relating to any breach of this Agreement by You.
3.7. In the event that we remove your data or content and/or suspend all or any Services and later reinstate such content and/or resumes the Services, We shall not be liable for any damages, losses, or expenses arising from such action. You shall indemnify Us against all damages, losses and expenses arising as a result of any action or claim relating to any breach of this Agreement by You.
4. Unacceptable Use of the Services
4.1 You will not send, transmit, make available, copy, retransmit, broadcast or publish (whether directly or indirectly) in whatever form any data, information or contractual rights, material or statement which infringes the Intellectual Property Rights or contractual or statutory rights of any person or legal entity or the laws or statutory regulations relating to defamation, contempt, blasphemy, infringement of privacy or personal data rights and any equivalent or related laws in any territory in which they are or may be accessed or made available.
4.2 You will not make us of the Services to send or cause to be sent or forwarded electronic mail without the express or assumed agreement of the respective recipient. this shall include by not be limited to not sending large number of emails with the same content which is commonly referred to as “spamming”.
4.3 You will not use the Services to obtain or offer or permit to be offered for profit or otherwise any material, images, displays or services which are offensive, illegal or immoral or which are in breach of any legal obligation;
4.4 You will not use the Services to obtain or offer or permit to be offered for profit or otherwise any material, images, displays or services which contain any adult material. Adult material includes all pornography; or otherwise lewd or obscene content. The designation of ‘adult material’ is left entirely to the discretion of Us.
4.5 You understand that if You exceed the relevant data transfer volume applicable to specified Services you will be liable to pay additional charges as may vary from time to time for the data transfer volume exceeding the agreed level in the specified Service.
4.6 You must ensure that any end-user submitted content such as forum posts, direct messaging features, or chat room entries meet with the standards defined within this Policy.
5. Enforcement
5.1 Glimpse Media will determine, at our own discretion, whether there has been a breach of this acceptable use policy through Your use of Our Services. When a breach of this policy has occurred, we may take any such action as deemed appropriate.
5.2 Failure to comply with this Acceptable Use Policy constitutes a material breach of the Agreement upon which you are permitted to use Our Services, and may result in our taking all or any of the following actions:
- Immediate (temporary or permanent) withdrawal of your right to use Our Services
- Immediate (temporary or permanent) removal of any content in breach of this agreement uploaded to Ionos’ servers.
- Issue a warning to You
- Issue of legal proceedings against You for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
- Further legal action against You, or
- Disclosure of such information to our hosting partner and/or law enforcement authorities as Glimpse Media considers to be reasonably necessary, and
- Glimpse Media exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
5.3 Ionos have a Police Liaison function and are committed to assisting, and cooperating with, all law enforcement and government agencies in helping to reduce internet Crime.